Your personal information includes your health information, name, address, phone number, email address, tax file number, etc.
CollectionYour personal information may be collected by us in a number of ways, including:
- when you provide that information directly to us via documents, email or through our website
- when you interact with our staff, including our receptionist or a psychologist
- when General Practitioners (GPs) or other health professionals provide your personal information to us via referrals, correspondence and medical reports
Purpose / UseWe collect your personal information to provide psychological services to you, which includes:
- arranging appointments
- assessing, diagnosing and treating your mental health issues
- preparing psychological reports
- operating our website
Secure StorageYour personal information is stored in secure filing cabinets and/or computer devices which are locked and only accessible to our trusted employees.
DisclosureWe will only disclose your personal information to third parties:
- with your consent or
- when disclosure is required or authorised by Law or
- when failure to disclose would place someone at serious risk with regards to their life, health or safety
Access and CorrectionsPlease contact us if you wish to access and/or correct any of your personal information which we have on file. Likewise, if we discover that any personal information we have on file is inaccurate, out of date or incomplete, we will use reasonable steps to correct this information.
Laws and EthicsThe psychological services we provide are bound by the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).
We also operate our Psychology practice under the APS Code of Ethics which includes strict guidelines on the usage of personal information.
Alternatively, if you wish to raise a formal complaint relating to the inappropriate use of your personal information, you can do so with the Office of the Australian Information Commission.